You can ask us to delete your In a Box account and all the personal data we hold about you at any time. This includes any data we received when you signed in with, or connected, Facebook (Meta), Instagram, Google, Microsoft or LinkedIn.
How to ask for deletion
- Email security@betterresults.tech from the email address on your account, with the subject “Delete my data”.
- Tell us which tool you used (for example, Advertising In a Box). If you only want some of your data deleted, tell us which data.
- We confirm the request is really from you, then reply to say that it is in hand.
We delete your data within 30 days and email you when it is done.
What we delete
- your account and sign-in details, including any links to Facebook, Google, Microsoft or LinkedIn sign-in;
- your company and brand details, uploads, briefs, conversations with the AI assistant, ads and campaigns;
- the access tokens for any Facebook Page, Instagram account or other platform you connected, and the results we stored from them.
Copies in our backups are overwritten within a further 14 days. We keep only what the law requires us to, such as invoices, and only for as long as it requires.
Posts and ads already published to your own Facebook Page, Instagram account or ad accounts belong to those accounts. Deleting your In a Box data does not remove them. You can delete them on the platform itself.
Stopping access without deleting your account
- One sign-in method: in the app, go to Settings → Sign-in methods and disconnect it. You need at least one other way to sign in.
- Facebook and Instagram: on Facebook, go to Settings & privacy → Settings → Apps and websites (for business assets: Business integrations) and remove In a Box. This stops our access straight away. To delete the data we already hold, email us as described above.
- Google: remove In a Box at myaccount.google.com/permissions.
- Microsoft: remove In a Box at account.live.com/consent/Manage. For a work or school account, remove it at myapps.microsoft.com.
- LinkedIn: go to Settings → Data privacy → Permitted services.
Questions? Email security@betterresults.tech. Our Privacy Policy explains what we hold and why.